Seedance 2.0
Refund Policy
Effective Date: February 11, 2026
At Seedance 2.0, we strive to provide high-quality AI-powered text-to-video and image-to-video generation services. This Refund Policy outlines the terms and conditions under which refunds may be requested.
1. Overview
Due to the nature of our AI video generation services, where videos are created and delivered instantly upon request, we have specific guidelines regarding refunds. We encourage all users to review our service capabilities and limitations before making a purchase.
2. Refund Eligibility
You may be eligible for a refund under the following circumstances:
- Technical Failure: If our system fails to generate or deliver your video due to technical issues on our end, and we are unable to resolve the issue within 48 hours.
- Duplicate Charges: If you were charged multiple times for the same video generation request due to a payment processing error.
- Service Unavailability: If our service was unavailable for an extended period preventing you from using your purchased credits or subscription.
- Quality Issues: If the generated video has severe technical defects that make it unusable, and our support team confirms the issue is due to a system malfunction rather than input quality or prompt limitations.
3. Non-Refundable Situations
Refunds will NOT be provided in the following cases:
- Completed Video Generation: Once a video has been successfully generated and delivered to you, it is considered a completed service and is non-refundable.
- Subjective Quality: Dissatisfaction with the creative output, style, or artistic interpretation of the AI-generated video. Our AI interprets prompts to the best of its ability, but results may vary.
- User Error: Issues arising from incorrect prompts, low-quality input images, or misunderstanding of service capabilities.
- Change of Mind: Simply changing your mind after a video has been generated or credits have been used.
- Partial Use of Credits: If you have used any portion of your purchased credits or subscription, the used portion is non-refundable.
- Promotional or Discounted Purchases: Services purchased at promotional prices or with discount codes may have different refund terms as specified at the time of purchase.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team via email within 7 days of your purchase or the issue occurring.
- Provide your order number, transaction ID, and a detailed description of the issue.
- Include any relevant screenshots, error messages, or video files that demonstrate the problem.
- Our support team will review your request within 2-3 business days and respond with a decision.
- If approved, refunds will be processed to your original payment method within 5-10 business days.
5. Refund Processing Timeline
Approved refunds are typically processed within 5-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider. Please note that we cannot expedite the processing time of your financial institution.
6. Subscription Cancellations
For subscription-based services, you may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period, and you will retain access to the service until that time. We do not provide prorated refunds for partial subscription periods. If you cancel, you will not be charged for subsequent billing periods.
7. Technical Issues and Support
Before requesting a refund, we encourage you to contact our support team. Many issues can be resolved through troubleshooting, regeneration of videos, or adjustment of prompts. Our team is committed to helping you achieve the best results with our AI video generation platform.
8. Contact Us
If you have questions about this Refund Policy or need to request a refund, please contact our support team:
Thank you for choosing Seedance 2.0. We appreciate your business and are committed to providing you with the best AI video generation experience.